(1) The provider of the OASE Control App and the associated digital services is: 

OASE GmbH 
Tecklenburger Straße 161 
48477 Hörstel 
Germany 

(hereinafter referred to as ‘OASE’). 

(2) These Terms of Use apply to the use of: 

• the OASE Control app,  

• the OASE Switch app,  

• the associated cloud services,  

• the connected IoT devices,  

• the remote access and synchronisation functions,  

• optional third-party integrations,  

• and other digital services provided by OASE.  

(3) Use of the service is restricted exclusively to natural persons of legal age or business entities as defined by statutory provisions. 

(4) Any deviating terms and conditions of the user shall not apply unless OASE has expressly agreed to them in writing. 

• (1) The OASE Control App enables the local and cloud-based control of compatible OASE products and IoT devices. 

  (2) The scope of services may include, in particular: 

  • local device control,  

  • remote access via cloud services,  

  • synchronisation between end devices (Certain settings and configuration data are synchronised across multiple end devices within the user account to enable cross-device use.),  

  • storage of device statuses and histories,  

  • multi-user functions,  

  • Alarm and notification functions,  

  • Support and diagnostic functions,  

  • Optional integrations with third-party providers,  

  • export functions for device data.  

  (3) The OASE Switch app is primarily designed for the local control of compatible devices via Bluetooth. Certain functions can be used without a user account or cloud connection. 

  (4) The specific range of functions may depend on: 

  • device type,  

  • software version,  

  • regional availability,  

  • internet connection,  

  • availability of external services.  

  (5) OASE may use usage data in aggregated or pseudonymised form for statistical analysis and for the further development of its products and services. 

  (6) Where required by law, OASE shall provide the user with appropriate means to view and export the data that can be made available under the Data Act.   

(1) A user account must be created in order to use the OASE Control app. 

(2) The user is obliged to: 

• to provide complete and accurate information,  

• to treat their login details as confidential,  

• to report any unauthorised access immediately.  

(3) The user is responsible for all activities carried out via their user account, insofar as they are responsible for such activities. 

(4) OASE is entitled to temporarily suspend or permanently deactivate user accounts in the event of breaches of these Terms of Use. 

(5) Device-specific authentication information is used to ensure secure communication between the app and the device. This information is used exclusively for technical communication purposes and must not be altered or tampered with by the user. 

(6) Contract-related notifications (e.g. verification, password resets, invitations or security-related information) are sent electronically to the email address provided by the user. 

(1) Certain functions require an active internet connection. 

(2) Cloud functions enable, in particular: 

• remote access,  

• data synchronisation,  

• storage of histories,  

• push notifications,  

• multi-device use.  

(3) OASE does not guarantee uninterrupted availability of the services. 

(4) Restrictions due to: 

• maintenance work,  

• security measures,  

• technical faults,  

• force majeure,  

• restrictions on external services 
  cannot be ruled out.  

(5) Limitations of the cloud services: 

The cloud services of the OASE Control app are designed to extend the functionality of compatible OASE products. These include, in particular, remote access, synchronisation functions, push notifications, alarm messages, device histories and other online services. 

These functions require, in particular: 

• a working internet connection,  

• the availability of the cloud infrastructure used,  

• the availability of third-party services (e.g. hosting, push or communication services),  

• a working power supply to the devices involved,  

• and the correct configuration of the end devices used.  

Temporary restrictions or outages affecting these services may occur, in particular due to maintenance work, technical faults, force majeure or failures of telecommunications or cloud services. 

During such periods, remote access, synchronisation processes, alarm messages and push notifications in particular may be delayed or fail completely. OASE accepts no liability whatsoever in such cases.  

(1) The app can optionally be integrated with third-party providers such as: 

• Amazon Alexa,  

• Google Home,  

• other voice or smart home services 
  .  

(2) The connection is set up, managed and disconnected exclusively via the relevant third-party application and at the user’s initiative. 

(3) Third-party services are additionally subject to their own terms of use and privacy policies. 

(4) OASE has no influence over: 

• availability,  

• data processing,  

• functionality,  

• changes or settings 
  made by third-party providers.  

(5) OASE accepts no responsibility for the availability or scope of functions of third-party services. Changes to or the discontinuation of such services may affect individual functions of the OASE Control App. 

(1) Users may grant other people access to devices or functions. The inviting user is responsible for ensuring that they only invite people to whom they actually wish to grant access to the relevant devices. Once access has been successfully granted, invited users may fully control and view the devices assigned to them. 

(2) As part of the invitation or sharing process, certain account details, in particular the inviting user’s registered email address, may become visible to invited users. 

(3) By sending an invitation, the inviting user confirms that: 

• that they are authorised to share this information,  

• that they have duly informed the invited persons.  

(4) The user remains responsible for the access permissions they have set up. 

(5) Authorisations may be revoked at any time. 

(1) In order to process support enquiries, OASE may access technical diagnostic and error data to the extent necessary for processing such enquiries. 

(2) This may include, in particular: 

• error codes,  

• log data,  

• device status,  

• configuration information,  

• crash reports.  

(3) Access is granted exclusively: 

• as part of a support request,  

• for troubleshooting,  

• to ensure operational continuity,  

• or on the basis of legal obligations.  

The OASE Control App assists the user in controlling and monitoring compatible OASE products. The app is a technical aid and does not replace regular checks of the system in operation by the user. 

In particular, for systems where a malfunction could lead to significant damage to property, financial loss or the loss of animals (e.g. koi ponds, aquariums, pump, filter or irrigation systems), the user is obliged to take appropriate inspection and safety measures. 

In particular, the user must not rely solely on 

• automatic alarm notifications,  

• push notifications,  

• remote access,  

• cloud services or  

• automated control functions  

The user must take appropriate measures to minimise damage resulting from technical faults, power cuts, communication interruptions or other operational disruptions. 

(1) OASE may: 

• security updates,  

• bug fixes,  

• functional updates,  

• technical adjustments 

(2) Security or functional updates may be necessary to maintain the secure and proper functioning of the products and the cloud services. The user is obliged to install any updates provided within a reasonable period of time, insofar as this is technically possible and reasonable for them to do so. 

(3) OASE reserves the right to modify functions, provided that: 

• there are legitimate interests,  

• security requirements so dictate,  

• regulatory requirements must be implemented,  

• third-party providers make changes.  

(1) OASE may use optional diagnostic services such as Google Firebase Crashlytics to analyse errors and crashes in the app. 

(2) Where required by law, the transmission of such data shall take place only with the user’s consent. 

(3) The user may change or disable the relevant settings within the app.

(1) OASE processes usage, operational and diagnostic data: 

• for the performance of the contract,  

• for IT security,  

• for fault diagnosis,  

• to prevent misuse,  

• to improve products.  

(2) Where possible, data is used for analytical and statistical purposes exclusively in aggregated or pseudonymised form. 

(3) Further information can be found in the privacy policy.

(1) Information on access to product and related service data in accordance with Regulation (EU) 2023/2854 (Data Act) can be found in our separate information sheet on the Data Act. This information sheet supplements these Terms of Use. 

(2) Data is provided exclusively to the extent provided for by law. 

(3) The rights of third parties, trade secrets and security interests are reserved.

The user undertakes, in particular, to: 

• not to engage in any unlawful use,  

• not to circumvent any security measures,  

• not to introduce malware,  

• not to carry out any automated attacks,  

• not to gain unauthorised access.

(1) OASE may delete user accounts if no login has taken place over a period of 24 months. 

(2) Prior to deletion, a notification will be sent by email, allowing a reasonable period for reactivation. 

(3) Once the period has expired: 

• account data,  

• device configurations,  

• cloud histories,  

• saved settings 
  be deleted.  

(4) Statutory retention obligations remain unaffected.

(1) Personal data shall be processed exclusively in accordance with the applicable data protection laws. 

(2) Information on data processing is set out in OASE’s privacy policy.

(1) OASE shall be liable without limitation: 

• in cases of wilful misconduct,  

• gross negligence,  

• in the event of injury to life, limb or health,  

• in accordance with mandatory statutory provisions.  

(2) In cases of simple negligence, OASE shall only be liable for breaches of material contractual obligations. 

(3) Liability is limited to the damage that is typically foreseeable. 

(4) OASE shall not be liable for: 

• failures of external services,  

• internet disruptions,  

• interference by third parties,  

• improper use by the user.  

(5) Cloud and communication services: 

OASE does not guarantee that cloud services, remote access, alarm messages, push notifications or other communication functions will be available at all times without interruption, in full or immediately. 

OASE shall not be liable for delays or failures resulting in particular from 

• internet connections,  

• mobile networks,  

• third-party services,  

• hosting or cloud infrastructures,  

• push services provided by operating system manufacturers,  

• power cuts or  

• similar circumstances beyond OASE’s control, to the extent permitted by law. 

(6) Property damage / animals; special applications: 

The use of the OASE Control App in connection with systems whose malfunction could lead to significant damage to property or the loss of animals shall take place exclusively in accordance with the user’s obligations to cooperate set out above. 

The user remains responsible for the proper monitoring of their systems and for implementing appropriate technical or organisational safety measures. 

The above limitations of liability shall not apply in cases of wilful misconduct, gross negligence, injury to life, limb or health, under the Product Liability Act, or where mandatory statutory provisions preclude a limitation of liability.

(1) The contract is concluded for an indefinite period. 

(2) The user may cease using the service at any time and delete their account. 

(3) The right to terminate the contract for cause remains unaffected.

(1) OASE may amend these Terms of Use insofar as: 

• changes in the law,  

• technical developments,  

• security requirements,  

• changes to functionality 
  so require.  

(2) Users shall be informed of any significant changes. 

(3) OASE is entitled to further develop or adapt functions, provided that this does not materially impair the contractual purpose of use and there is a legitimate interest in doing so (e.g. IT security, technical development, legal requirements or changes made by third-party providers).

(1) German law shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction shall be OASE’s registered office, provided that you are a trader, a legal person governed by public law or a special fund under public law. 

(2) Mandatory consumer protection provisions of the user’s country of residence remain unaffected. 

(3) Should any individual provisions be or become invalid, this shall not affect the validity of the remaining provisions. 

(4) Notice pursuant to Section 36 of the German Consumer Dispute Resolution Act (VSBG): OASE is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.