Oase products are designed to deliver reliable performance and long-lasting enjoyment. That's why every Oase product is covered by our manufacturer's warranty. Selected products are also eligible for a free Extended Manufacturer's Warranty, providing an additional 1 or 2 years of coverage, depending on the product.

For qualifying pond filtration systems, our Clear Water Guarantee provides added confidence when choosing a complete Oase filtration solution.

Our commitment doesn't end when you make your purchase. We're here to support you throughout the lifetime of your product with expert service and support.

During the standard manufacturer's warranty period, Oase provides free repairs in accordance with the Warranty Conditions below.

Selected products are eligible for an additional 1 or 2 years of warranty coverage, depending on the product.

Oase GmbH provides a manufacturer’s warranty under the conditions set out below. The applicable warranty period is specified for each product and is also provided in writing with the product.

The applicable warranty period begins with the original purchase of the new product from an authorized Oase dealer who can demonstrate that the product was purchased either from Oase or from another authorized Oase dealer. If the product is subsequently resold, the warranty period does not restart. Warranty services do not extend or renew the warranty period, nor do they give rise to statutory warranty claims in respect of the warranty service provided.

Unless the scope of the warranty is specifically stated otherwise for an individual product, Oase provides the warranty described below.

A condition of any Oase warranty claim, including a claim under the Extended Manufacturer’s Warranty, is that only genuine Oase replacement parts have been professionally installed when parts are replaced, repairs are carried out, or any other remedial work is undertaken. Any Oase warranty becomes invalid if products from other manufacturers are used.

At Oase’s discretion, the warranty will be fulfilled by:

• repairing the defective product free of charge;

• supplying genuine replacement parts free of charge; or

• supplying a replacement product of comparable value.

If the relevant product model is no longer manufactured, Oase reserves the right, at its discretion, to provide the closest equivalent replacement product from its current range.

The warranty does not cover the reimbursement of costs associated with removing or installing the product, inspection costs, claims for loss of profit or damages, or claims for cancellation or reversal of the purchase. It also excludes any further claims for damages arising from losses of any kind caused by the product or its use.

This warranty applies only in the country in which the customer purchased the product from an authorized Oase dealer.

Landscapers, building contractors, gardeners, pool installers, facilities management companies, aquarium installers, and aquascapers are not considered resellers or authorized dealers for the purposes of these Warranty Conditions.

German law applies to this warranty under these conditions, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The purchaser’s statutory rights, particularly statutory rights relating to defects, are not affected by this warranty.

Defects or damage caused by incorrect installation, operating errors, inadequate care, the use of unsuitable cleaning products, failure to carry out maintenance, use other than as intended, damage, impact, frost, cutting off the plug, shortening the cable, limescale deposits, or improper attempts to repair the product are not covered by this warranty.

For information on correct use, please refer to the operating instructions. Compliance with the operating instructions is a fundamental condition of any warranty claim.

Wear parts, such as lamps and similar components, are expressly excluded from the warranty. These parts are identified in the product operating instructions.

In the event of a warranty claim, please contact the authorized Oase dealer who sold you the product.

If this is not possible, you may make a warranty claim directly with:

Oase GmbH
Tecklenburger Str. 161
48477 Hörstel
Germany

To make a claim directly with OASE GmbH, please send the defective product to us carriage paid and at your own transport risk, together with:

• a copy of the original proof of purchase from the authorized Oase dealer;

• the original warranty certificate; and

• a written description of the defect.

A list of authorized Oase dealers is available through our dealer finder.

Oase provides the customer with a 20-year warranty for OaseFol garden pond liner, beginning on the purchase date, covering:

• UV resistance

• resistance to decay

• cold resistance in accordance with DIN 53361

Oase provides the customer with a 15-year warranty for AlfaFol garden pond liner, beginning on the purchase date, covering:

• UV resistance

• resistance to decay

• cold resistance in accordance with DIN 53361

Oase provides the customer with a 15-year warranty for SwimFol Classic garden pond liner, beginning on the purchase date, covering:

• UV resistance

• resistance to decay

• cold resistance in accordance with DIN 53361

For all three warranties, the warranty period begins with the original purchase of the new product. Warranty services provided by Oase do not extend or renew the warranty period, nor do they give rise to statutory warranty claims in respect of the warranty service provided. The purchaser’s statutory rights remain unaffected by the warranty.

A condition of making a warranty claim is that the defective product is submitted to Oase GmbH together with the original proof of purchase.

At Oase’s discretion, the warranty claim is limited to either repairing the liner free of charge or supplying replacement liner in the required quantity.

The warranty does not cover the reimbursement of costs associated with removing or installing the liner, inspection costs, claims for loss of profit or damages, or claims for cancellation or reversal of the purchase. It also excludes any further claims for damages arising from losses of any kind caused by the liner or its use.

The supply of replacement liner does not create a new warranty period.

The warranty becomes invalid in the event of improper handling or incorrect application and applies only if the customer purchased the liner from an authorized dealer.

This liner warranty is valid only within Germany.

AlfaFol take-back warranty

Oase also provides a separate take-back warranty for AlfaFol.

AlfaFol is made from recycled and cadmium-free PVC. Even after the warranty period has expired, Oase will accept AlfaFol liner for recycling free of charge, provided the customer delivers it to the Oase premises in Hörstel in a clean condition, at the customer’s own risk and expense.

Claims relating to OaseFol, AlfaFol, or SwimFol Classic

In the event of a warranty claim, please submit a copy of the original proof of purchase and contact:

Oase GmbH
Tecklenburger Straße 161
48477 Hörstel
Germany

Oase Hotline:
+49 (0) 541 933 9998 00

Calls are charged at the applicable German landline rate.

German law also applies to this warranty under these conditions, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Unless otherwise agreed, Oase collects your personal data solely for the administration of the warranty described above, particularly to verify your identity, the product purchased, and the purchase date. This data is used exclusively by Oase and is not disclosed to third parties.