Extend your Oase warranty
Congratulations on your new product!
When you choose Oase, you invest in quality, reliability and peace of mind. Our extended manufacturer’s warranty is just one more way we help you enjoy your products with confidence.
Registering your qualifying product only takes a few minutes and extends your standard manufacturer’s warranty by an additional 1 or 2 years (depending on the product), giving you up to 5 years of cover.
Before you register
Please have the following ready:
your product name and model (required)
your proof of purchase (required)
the purchase price (required)
the product serial number (if you have it)
Bought a product set?
If you've purchased a complete set containing a filter, pump and UVC clarifier, please register each qualifying product separately.
These products may not appear as a single set in the product list. Each item has its own serial number and may have a different warranty period, so multiple registrations will be required. You can use the same proof of purchase for each registration.
Not every product is eligible
Not all Oase products are eligible for an extended manufacturer’s warranty. If your product doesn’t appear on the drop-down list, it isn’t eligible for an extended warranty – but you are still covered by our standard manufacturer’s warranty (without registration).
Warranty period
The warranty period varies by product. You can find the applicable warranty period on the product packaging, in the product documentation or on our website.
When to register
You can register your qualifying product at any time during the standard manufacturer’s warranty period. Once registered, your extended warranty begins automatically when the standard manufacturer’s warranty ends.
Need help?
If you have any questions or need help registering your product, our Support Team is here to help.
EN/US regions
Email: enquiries@oase.com
Phone: +44 (0) 1256 896886
AUS
Email: enquiries@oase.com
Phone: +61 8 6260 1000
DE/all other regions
Email: garantie@oase.com
Phone: +49 (0) 5454 / 933 949 -20
After you’ve registered
You’ll receive a confirmation email once your registration has been submitted. If you don’t receive it within a few minutes, please check your spam or junk folder.
Extended warranty conditions
Oase extends the advertised manufacturer’s warranty for eligible products by an additional 1 year, or by 2 years for specially identified products, subject to the same warranty conditions as the standard manufacturer’s warranty and upon request through registration.
The extended warranty is available exclusively to end customers who purchase their product from an authorized Oase dealer and who do not commercially resell the product. Landscapers, building contractors, gardeners, pool installers, facilities management companies, aquarium installers and aquascaping professionals are not considered resellers or specialist dealers for the purposes of these warranty conditions.
The extended warranty period begins when the standard manufacturer's warranty expires, provided the product was purchased from an authorized Oase dealer and proof of purchase can be provided. If the product is resold, the warranty period does not begin again or restart at a later date. Any repair or replacement carried out under the warranty does not extend or renew the warranty period.
At Oase's discretion, the warranty is fulfilled by either repairing the defective product free of charge or replacing it with a comparable product of equivalent value. In the event of a valid warranty claim, Oase will also cover the reasonable costs of returning the defective product and shipping the repaired or replacement product back to the customer. Any further claims are excluded. This warranty does not affect the purchaser's statutory rights.
The guarantor is OASE GmbH, Postfach 2069, 48469 Hörstel, Germany.
The extended warranty is obtained by registering the product online or by contacting Oase and providing a copy of the original proof of purchase.
EN/US regions
Email: enquiries@oase.com
Phone: +44 (0) 1256 896886
AUS
Email: enquiries@oase.com
Phone: +61 8 6260 1000
DE/all other regions
Email: garantie@oase.com
Phone: +49 (0) 5454 / 933 949 -20
Unless otherwise agreed, Oase processes your personal data solely for the administration of the extended warranty, including verifying your identity, proof of purchase and the eligible product.
Where you choose to receive marketing communications, your personal data will also be processed for this purpose in accordance with your consent and our Privacy Policy.
Your personal data will be processed only as necessary for these purposes and in accordance with applicable data protection legislation.